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QA Services for a Telehealth Platform
Ensuring faster, more reliable releases for a UK telehealth provider.
Technologies and tools
Jira
Confluence
MS Office package
Postman
Azure Data Studio
Datadog
Swagger
Stoplight
SendGrid
Stripe
Azure DevOps
GitLab
Claude AI
Team
2 Manual QA Engineers
Project length
Since 2020
80%
50+
400+
700+
350+
About project
Our client is a UK-based, digital-first healthcare provider that supports millions of patients and thousands of businesses across Europe. Its goal is to make treatment more convenient and affordable through telehealth services.
The client’s platform consists of a Standardised API (SAPI) that is used for internal products and integrations with external ones, a Progressive Web App (PWA) designed to provide tailored products to customers who cannot build their own solution, and a Consultation Portal that enables communication between doctors and patients.
All these solutions allow patients to reach out to clinical practitioners virtually 24/7 via video conferences, phone calls, or chats.
Before DeviQA
There were no QA engineers, and testing was executed by a product owner and developers.
All testing activities came down to ad-hoc testing and unit testing.
Release content was usually tested only with the happy path approach.
User-reported issues were handled without dedicated QA triage.
With DeviQA
All QA/QC activities are performed by a dedicated QA team.
Comprehensive E2E, regression, pre-release, post-release smoke testing, and smoke testing are regularly executed.
100% of the release content is tested using various approaches.
Our QA team actively participates in a cross-functional on-call rota alongside developers, providing deep technical investigation and accurate reproduction of production issues.
Our engagement
DeviQA’s QA team was brought in to set up an efficient QA/QC process and integrate it into the product development cycle. The primary goal was to facilitate faster releases of complex healthcare products, thereby saving the team’s time to address other critical challenges.
The involvement of our dedicated QA engineers has made a difference. By going beyond individual acceptance criteria, we test the complete user journeys from start to finish across different configurations, user types, and platforms.
With our ongoing QA support, the healthcare provider is empowered to make releases more predictable, easier to time-frame, and more frequent. As of now, there have already been more than 350 successful releases of web apps, new API integrations, and new features.
Our QA experts also actively participate in a cross-functional on-call rota alongside developers. By providing deep technical investigation and accurately reproducing user-reported issues, they help the entire team address production defects efficiently without disrupting planned development.
Services provided
Services
Web testing
Our QA team thoroughly tests the PWA framework and other web products, spotting numerous issues at the early stage of software development. By checking complete checkout flows, healthcare journeys, and business logic, we catch navigation and flow issues that a single-screen check would miss.
Services
Web testing
Our QA team thoroughly tests the PWA framework and other web products, spotting numerous issues at the early stage of software development. By checking complete checkout flows, healthcare journeys, and business logic, we catch navigation and flow issues that a single-screen check would miss.
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