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Some tips for choosing Ukrainian QA company

Some tips for choosing Ukrainian QA company
January 2, 2018


In today's interconnected digital era, the speed and accuracy with which software applications are delivered play a pivotal role in determining the success of businesses. As competition tightens and user expectations rise, businesses are constantly searching for methods to streamline operations, reduce costs, and elevate the quality of their products. One such strategy gaining prominence is the outsourcing of software testing.

Outsourcing, in the realm of software testing, refers to the practice where an organization entrusts its software testing activities to an external service provider instead of its in-house teams. This delegation can arise from various motives such as accessing specialized expertise, ensuring a more unbiased evaluation of software quality, or as a measure to control costs. In essence, outsourcing allows companies to concentrate on core development, leaving the detailed and often meticulous task of testing to experts.

But what drives the crucial need for this testing? Enter Quality Assurance (QA). QA goes beyond the mere identification of bugs and glitches in software. It represents the commitment to ensuring the software product aligns with established requirements, fulfills user expectations, and operates flawlessly within its intended environment. In the wider scope of the software development lifecycle, QA serves as the guardian, ensuring that every piece of software not only functions but thrives in its designated role. Through QA, potential pitfalls are identified and rectified before they reach the end user, ensuring an optimal user experience.

Benefits of Outsourcing Software Testing

Outsourcing software testing has emerged as a strategic move for businesses looking to optimize their software development processes. While the idea of entrusting a critical phase of the development lifecycle to an external entity might seem daunting, the manifold benefits often outweigh the apprehensions. From tapping into niche expertise to achieving faster market releases, the advantages are diverse and substantial. Let's delve into the myriad benefits that underscore the increasing adoption of this trend.

Cost-effective Solutions: Outsourcing often allows businesses to reduce costs associated with hiring full-time employees, infrastructure, and tools. By leveraging external expertise, companies can get high-quality services without incurring overhead expenses.
Access to Specialized Expertise: Outsourcing companies often specialize in specific testing domains, offering businesses access to a vast pool of experts who are updated with the latest testing methodologies and tools.
Flexibility in Scaling Testing Efforts: Depending on project requirements, businesses can quickly scale up or down their testing efforts. This flexibility means they can adapt to varying project demands without the constraints of fixed internal teams.
Reduction of Internal Overhead and Resource Allocation: Managing an internal QA team requires time and resources, from hiring and training to equipment upkeep. Outsourcing alleviates this burden, allowing businesses to focus on core development.
Unbiased and Objective Evaluation of Software Quality: An external QA team provides a fresh perspective on the software, identifying issues that internal teams might overlook due to familiarity bias. This objectivity ensures a thorough assessment of the product's quality.
Faster Time-to-Market: With a dedicated external team handling the testing, software projects can often be completed faster, enabling quicker releases and a competitive edge in the market.
Continuous Testing: Outsourcing allows for 24/7 testing operations, especially if the QA company is in a different timezone. This continuous approach can significantly speed up the testing phase.
Stay Updated with Latest Trends: Outsourcing partners typically invest in training their teams and updating their tools to remain competitive. As a result, businesses benefit from the latest testing methodologies and technologies without investing in training or upgrades.
Risk Mitigation: Established outsourcing partners often have tried-and-tested processes and methodologies in place that help in mitigating potential risks, ensuring smoother software releases.
Focus on Core Competencies: By outsourcing testing, companies can redirect their focus and resources on core development and other strategic areas, ensuring optimal utilization of internal expertise.

Why Ukraine?

When it comes to IT outsourcing, Ukraine has risen as one of the front runners in the global arena. Here are several compelling reasons businesses are increasingly turning to Ukraine for their software and quality assurance needs:

Overview of Ukraine's IT Industry Growth: Over the past decade, Ukraine's IT industry has witnessed exponential growth. The country boasts of more than 4,000 IT companies, startups, and tech products, placing it firmly on the global tech map. This expansion is a testament to Ukraine's robust IT ecosystem and its potential.
Competitive Pricing: Ukrainian IT services, including software testing, often come at a fraction of the cost compared to Western counterparts. This cost-effectiveness does not compromise quality, making it an attractive proposition for businesses worldwide.
High Educational Standards in IT and Software Development: Ukraine has a rich educational tradition with numerous universities and institutions offering specialized IT courses. Every year, the country produces a significant number of IT graduates, ensuring a steady influx of skilled professionals into the market.
European Timezone Advantage for Collaboration with Western Companies: Ukraine's geographical location places it in a convenient timezone for collaboration with many Western European businesses. This proximity ensures real-time communication and facilitates smoother project management.
Cultural and Linguistic Alignment with Western Business Practices: Historically and culturally, Ukraine shares many similarities with the West. This alignment is reflected in their business practices, work ethics, and communication styles. Ukrainian professionals often exhibit a high level of English proficiency, making linguistic barriers minimal.
Innovative Spirit and Tech Communities: The Ukrainian tech community is vibrant, with numerous tech events, conferences, and meetups happening throughout the year. This spirit of innovation and community ensures continuous learning and adaptation to the latest global trends.
Stable Infrastructure and Modern Technologies: Ukrainian IT companies are well-equipped with modern infrastructure and stay updated with the latest technologies and methodologies. Their readiness to adopt and implement advanced tech solutions makes them an excellent choice for diverse IT projects.
Reliable Legal Framework for IT Outsourcing: Over the years, Ukraine has been fine-tuning its legal framework to better support IT outsourcing, making transactions clearer and more secure for foreign businesses.

In essence, Ukraine, with its mix of talent, innovation, and cost-effectiveness, offers a compelling package for businesses seeking top-tier IT services, including software testing.

Challenges of Outsourcing Testing

Outsourcing software testing can provide numerous benefits, but it's not without its challenges. Companies considering this approach should be aware of the potential hurdles to navigate them effectively:

Communication Barriers: Differences in language and communication styles can lead to misunderstandings or misinterpretations. Effective communication is crucial in software testing to ensure that the requirements, objectives, and feedback are understood and implemented accurately.
Time Zone Differences: While working with teams in different time zones can enable round-the-clock operations, it can also pose challenges in scheduling meetings, receiving timely updates, or addressing urgent issues.
Potential Risks of Data Security and Intellectual Property Protection: Sharing sensitive information with external entities can pose security risks. It's essential to ensure that the outsourcing partner follows strict data protection protocols and that contracts outline clear clauses for intellectual property protection.
Quality Consistency: Achieving a consistent level of quality can be a challenge, especially if the outsourcing company does not have well-established processes in place. Variability in testing quality can lead to unpredictable results.
Cultural Differences: Variations in work ethics, decision-making approaches, or even holiday schedules can affect project timelines and collaboration.
Loss of Direct Control: Outsourcing means entrusting a crucial segment of the development process to an external entity. This can sometimes result in a feeling of loss of direct control over the quality and pace of the testing process.
Integration Challenges: Integrating the work of an external testing team with internal development processes can pose challenges, especially if there are discrepancies in tools, platforms, or methodologies used.
Hidden Costs: While outsourcing can be cost-effective, there might be unforeseen expenses such as training, integration, or additional rounds of testing that were not initially accounted for.
Dependency and Vendor Lock-in: Over-reliance on a single outsourcing partner can lead to dependency. If the need arises to change the vendor or bring the process in-house, the transition can be cumbersome.
Knowledge Transfer and Retention: When a project concludes or if there's a need to switch vendors, transferring knowledge can be challenging. Additionally, if the outsourcing partner's team faces attrition, valuable project knowledge might be lost.

While these challenges exist, they can be mitigated with careful planning, clear communication, and by selecting a reputable and experienced outsourcing partner.

Tips for Choosing a Ukrainian QA Company

When venturing into outsourcing software testing to Ukraine, it's crucial to make an informed decision. Here are some essential pointers to guide your choice of a reliable Ukrainian QA company:

Research and Reviews: Begin by conducting thorough research. Look for client testimonials, case studies, and online reviews to gauge the reputation and performance of the company. Platforms like Clutch or GoodFirms can offer insightful reviews.
Technical Expertise: Ensure the company has a specialization or proven track record in the type of testing you require, whether it's automated testing, manual testing, performance testing, or any other specific domain.
Communication Skills: Effective communication is paramount. Prioritize companies that not only demonstrate strong English proficiency but also emphasize transparent and proactive communication practices.
Security Measures: With the rising importance of data security, it's vital to scrutinize the company's data protection policies. If your business operates within the EU, checking for GDPR compliance becomes essential.
Cultural Compatibility: Understand the company's working culture, values, and approach. A company that aligns well with your business ethos will likely ensure smoother collaboration.
Pricing and Contract Clarity: While competitive pricing is an advantage, it shouldn't compromise quality. Ensure you understand the pricing structure, and the contract is transparent about deliverables, timelines, and additional costs.
Past Client Engagements: A company's past work often reflects its capabilities. Talk to previous clients, ask for references, or look for detailed case studies to understand their expertise and efficiency.
Infrastructure and Tools: The right tools and technologies are integral to effective software testing. Ensure the company is well-equipped with the latest tools and has the infrastructure to support comprehensive testing efforts.
Flexibility: Projects can evolve, and requirements might change. Gauge the company's flexibility and how readily they can adapt, whether it's scaling up testing efforts or accommodating new requirements.
Engagement Model: Understand their engagement model. Whether it's a dedicated team, time & material, or a fixed price model, choose what aligns best with your project needs and management style.

By diligently following these tips and maintaining a clear channel of communication, you can foster a successful partnership with a Ukrainian QA company that caters to your specific testing needs.

Building a Successful Partnership

Forming a partnership with an outsourcing entity, especially in software testing, requires more than just signing a contract. It's about building a relationship based on mutual trust, understanding, and collaboration. Here's how you can ensure a fruitful partnership with your chosen QA company:

Open and Regular Communication: Establishing clear and consistent communication channels is the bedrock of any successful partnership. Whether it's through regular check-ins, status updates, or feedback sessions, ensure that both parties are always on the same page.
Setting Clear Expectations from the Outset: Right from the project's inception, set clear and realistic expectations regarding deliverables, timelines, and quality benchmarks. This will mitigate any potential misunderstandings and align both parties towards a common goal.
Regular Feedback Loops: Encourage a culture of continuous feedback. Constructive feedback helps identify areas of improvement, while positive feedback fosters motivation. Regular retrospectives can be beneficial in this aspect.
Collaborative Approach: Instead of viewing the QA company as a separate entity, consider them as an extension of your team. Encourage collaboration, involve them in strategic discussions, and ensure they have a holistic understanding of the project and its objectives.
Adaptability to Evolving Project Needs: In the dynamic realm of software development, requirements can change rapidly. Ensure that both parties are adaptable and can pivot their strategies based on evolving project needs.
Transparency and Honesty: Maintain a culture of transparency. Whether it's about challenges faced, potential delays, or any other concerns, being upfront and honest strengthens trust and paves the way for joint problem-solving.
Investment in Relationship Building: Foster a relationship beyond just work. Understand their culture, celebrate successes together, and invest time in building a rapport. This not only enhances collaboration but also makes the partnership more enjoyable.
Continuous Learning and Improvement: Encourage a mindset of continuous learning. Share insights, industry best practices, and new methodologies with each other to drive improvement and innovation.
Conflict Resolution Mechanisms: Disagreements or conflicts might arise in any partnership. Instead of letting them fester, have predefined mechanisms to address and resolve them amicably.
Mutual Respect: Lastly, ensure that there's mutual respect in the partnership. Recognize and value the expertise that both parties bring to the table and treat each other as equals.

By emphasizing these tenets, companies can nurture a lasting and successful partnership with their outsourced QA providers, driving mutual growth and achieving project goals seamlessly.


Outsourcing software testing to Ukrainian companies presents a promising avenue for businesses globally. The synergy of competitive pricing, high educational standards in IT, and cultural alignment makes Ukraine an attractive destination for QA services. However, while the benefits are significant, it's imperative to approach this decision with due diligence. Selecting the right company based on comprehensive research, ensuring clarity in communication, and fostering a collaborative relationship can pave the way for successful QA endeavors. Ultimately, the combination of a well-chosen Ukrainian QA partner and a robust working relationship can propel software projects to new heights of quality and efficiency.