Trusted CRM Testing Company | Quality Assurance for CRM Systems - DeviQA
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CRM Testing Services

We have the profound knowledge, rich experience, and advanced tools to ensure the unsurpassed quality of your customer relationship management software

5.0

37 reviews

Software testing company with 5-star reviews on Clutch, GoodFirms, and G2.

Years on the market

14 +

Software QA engineers

250 +

Locations

6

Projects tested from scratch

300 +

Integrations into an existing development & testing process

200 +

Clients over the globe

300 +

CRM systems have become one of the key tools for customer-oriented businesses. Software of this kind helps significantly improve customer service, retention rate, productivity, efficiency, loyalty, and sales. It serves as a centralized database and provides accurate analytics and forecasting. While top-notch CRM systems bring multiple benefits, poorly working ones can adversely impact team performance, customer service, and, consequently, revenue. Therefore, to ensure the sound functioning of a CRM system, it’s crucial to test it scrupulously. At DeviQA, we provide professional testing of platform-based and bespoke CRM systems. Engage our team, if you are determined to create a CRM solution of superior quality.

What Features Need To Be Tested?

Sales Automation

Marketing Automation

Customer Support

Employee Automation

Defect Tracking

Knowledge Management

API & Web Services

CRM Portals

RMA

Order Processing

Our Solutions For Your CRM Testing Challenges

We understand the importance of CRM testing for the success of your business. Our tailored QA solutions address all encountered challenges head-on, ensuring your CRM system operates seamlessly, securely, and robustly.

Inconsistent Data Handling

Challenge

Managing diverse and inconsistent data within a CRM system often leads to errors, affecting decision-making and overall business efficiency.

Solution

We used automated testing tools to implement robust data validation processes and ensure data accuracy. Our experts conduct thorough data audits and establish protocols for seamless data handling, preventing disruptions in the operation of your CRM system.

Issues Related to Integration with Third-Party Apps

Challenge

Many CRM systems struggle to integrate with third-party applications seamlessly and face workflow disruptions and hindered collaboration.

Solution

We specialize in comprehensive integration testing. Our team carries out rigorous testing using various scenarios to identify potential integration bottlenecks and ensure smooth interactions of your CRM with third-party apps.

Performance and Scalability Concerns

Challenge

As your business grows, the CRM system must handle increased data and user loads. Performance issues can slow down business operations and affect productivity.

Solution

Our experts execute load testing and performance testing to help you address scalability concerns head-on. We analyze the performance of your CRM system under various conditions, identify potential bottlenecks, and help you implement optimizations to ensure your CRM system scales with your business growth.

Our Scope of CRM Testing Services

Our expert team of testers provides comprehensive testing solutions, covering a range of crucial aspects and ensuring the unmatched quality of your CRM system. Explore the various types of tests we execute in the course of CRM testing:

Functional Testing

Ensure a CRM system meets your functional requirements. Our meticulous functional testing services validate that every feature and functionality within your CRM functions as intended, providing you with a reliable and efficient solution.

Compatibility Testing

Your CRM should work seamlessly across different platforms, browsers, and devices. Our compatibility testing ensures that your CRM system operates consistently, offering a uniform user experience regardless of the user's environment.

Performance Testing

Performance is key to user satisfaction. Our performance testing evaluates the responsiveness, speed, and stability of your CRM solution under various workloads. Identify and address potential performance bottlenecks to guarantee flawless system work even during peak usage.

Security Testing

Protect your sensitive data and maintain customer trust with our comprehensive security testing services. We identify vulnerabilities, assess data protection measures, and ensure that your CRM system is safeguarded against potential security threats.

GUI Testing

A user-friendly interface is essential for a positive user experience. Our GUI testing evaluates the graphical user interface of your CRM, ensuring that it is intuitive, visually appealing, and operates smoothly, enhancing overall software usability.

Usability Testing

Understand how users interact with your CRM. Our usability testing assesses the user-friendliness and accessibility of your CRM system, identifying areas for improvement to enhance the overall user experience.

Partner With Us: See the Difference

Test coverage :

90%

Before
After

2.5 weeks to run regression testing

1 day to run regression testing

7 days to run smoke testing

1 day to run smoke testing

Outdated test cases

60% increase in the number of regression tests and relevant test cases

50% test coverage

90% test coverage

Supported localizations were not tested

27 localizations supported by QA engineers

No automation testing

>1500 automated test scenarios created

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Dev capacity:

+15%

Before
After

Didn’t have a formal QA process

Built smooth and well-working processes

Didn’t make automated testing

Test automation : smoke, API, UI on all supported browsers

Testing was carried out by the devs

Full coverage of the application by test cases

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Test coverage :

97%

Before
After

Existing workflow in Jira didn’t allow to understand how many bugs were left unfixed before the release and their priorities

Adjusted the Jira workflow, integrated TestRail with Jira to be able to see statisticls of the issues per release

The lack of test documentation

Developed necessary test artifacts that adhere to industry standards and are easily maintainable

No Automation test coverage

Added multithreading to run tests in parallel on 10 different threads, which reduced the time of the test run in 7 times

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