QA for mobile app builder
Upset about a messy QA process and an unstable product? No worries, we can help you just like we have helped Biznessapps.
>1.7k
Issues reported
>300
Blockers reported
>5k
Test cases created
4
Supported platforms
5
Supported browsers
>30
Real test devices
About project
Biznessapps is a mobile do-it-yourself platform that allows small and medium-sized businesses to create mobile apps with relative ease. With its help, non-technical professionals can rapidly build mobile apps with minimal custom coding or development. Basically, using this solution, anyone can manage and administer applications, as no special training is needed.
Before DeviQA
Developers were responsible for testing, and they executed it chaotically
Many bugs were overlooked during regular test runs
A bug tracking system was poorly set up and had a messy board
Bug reports were unstructured and uninformative
There was a lack of test documentation
There were many major and critical issues in a production environment
Customer support was qualified insufficiently
Releases were random and were not preceded by thorough testing
With DeviQA
Professional QA engineers implemented a well-structured and formalized testing process
All legacy issues were retested
The Jira workflow was updated
The BTS was cleaned of outdated bugs
Actual tickets were reprioritized
A bug report template was created to formalize the reporting process
>90% of the application was covered with test cases
100% coverage was ensured for smoke and sanity testing
The DeviQA team participated in the creation of the acceptance criteria
>1.7k issues were reported
>300 blocker issues were detected
There were no major or critical issues after a release on production
All popular browsers and mobile devices were supported to avoid platform- and device-specific issues
The number of customer support issues was reduced by more than 50%
All the subtleties of the application were explained to the CS team in detail to help it gain a clear understanding of all functionalities
The development process was formalized
A clear release flow was created
The app took first place in the Customer Happiness Awards in North America
The ratings of the mobile apps in the App Store and Google Play significantly increased
Our contribution
Team
6 qa engineers
Project length
4 years
Technologies and tools
Xcode
Appium
Android Studio

Calabash
AWS Device Farm
BrowserStack
DevTools
Bamboo
TestRail
Jira
Confluence
Our engagement
The DeviQA team faced a big challenge when we joined the project: the testing process was extremely disorganized. Developers struggled to catch bugs, and the bug-tracking system had been used inefficiently. This caused a lot of issues in the final product.
We made some major changes right away. We fixed the Jira workflow, designed and implemented a better testing strategy, cleaned up the bug-tracking system, and wrote essential test cases. Our QA engineers tested the product thoroughly and found over 1,700 issues, 70% of which had a major priority or above.
We made the testing process more structured and efficient. Consequently, over 90% of the application was tested thoroughly before every release.
The Biznessapps developers, in turn, appreciated not only the opportunity to concentrate on the development process but also our bug reports that contained clear steps and evidence attached.
Additionally, we reduced customer support issues by more than half and ensured that the support team had a solid understanding of the project.
As a result of our efforts, the ratings for the mobile apps increased noticeably, and the entire team recognized substantial improvements.
Services provided
Web testing
The DeviQA team executed regression, acceptance, localization, integration, and usability testing for various browsers and reported thousands of UI/UX, functional, and non-functional issues. Also, it offered a lot of improvements, most of which were implemented in the project.
Mobile testing
We conducted tests on both iOS and Android platforms, using over 30 real physical devices and cloud testing services such as SauceLabs and AWS Device Farm to ensure thorough testing coverage. It's worth noting that the majority of issues were identified within the mobile apps. Thanks to our involvement, users noticed a significant improvement in the application quality.
Dedicated qa team
A dedicated QA team of 6 QA engineers stabilized the application workflow, streamlined the release process, and improved overall app quality within the first 3 months of work. As a testament to our efforts, the product received several prestigious awards during our work on the project.
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