DeviQA Case Study: HealthHero
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HealthHero

Assisting a provider of telehealth services in maintaining high quality and speeding up release cycles.

75% less

Bugs in production

40+

Released PWAs

300+

Bugs reported

400+

Feature tickets verified

260+

Successful releases

About project

Previously known as Medical Solutions, HealthHero is a UK-based, digital-first healthcare provider that supports millions of patients and thousands of businesses across Europe. Its goal is to make treatment more convenient and affordable through telehealth services.

The technical implementation of services provided by HealthHero consists of a Standardised API (SAPI) that is used for internal products and integrations with external ones, a Progressive Web App (PWA), designed to provide tailored products to customers who cannot build their own solution, and a Consultation Portal that enables communication between doctors and patients.

All these solutions allow patients to reach out to clinical practitioners virtually 24/7 via video conferences, phone calls, or chats.

Before DeviQA

  • There were no QA engineers, and testing was executed by a product owner and developers

  • All testing activities came down to ad-hoc testing and unit testing

  • Release content was usually tested only with the happy path approach

  • The product owner and developers provided support services for clients

With DeviQA

  • All QA/QC activities are performed by a seasoned QA engineer

  • Regression testing, pre-release testing, post-release smoke testing, and smoke testing are regularly executed

  • 100% of the release content is tested using different approaches

  • 90% of clients’ queries are addressed by our QA engineer, who investigates them and passes them to the development team if needed

  • Technical questions, support queries, and feature requests from clients are processed 70% faster

Our contribution

Team

1 Manual QA Engineer

Project length

Since 2020

Technologies and tools

Jira

Confluence

MS Office package

Postman

Azure Data Studio

Datadog

Swagger

Stoplight

SendGrid

Stripe

Azure DevOps

GitLab

Our engagement

DeviQA’s QA engineer was brought in to set up an efficient QA/QC process and integrate it into the product development cycle. The primary goal was to facilitate faster releases of the complex HealthHero product, thereby saving the team’s time to address other critical challenges.

The involvement of our manual QA engineer has made a difference. Using a variety of approaches, including happy paths, edge case testing, regression testing, smoke testing, post-release testing, etc., he has covered 100% of the release content with tests.

With our ongoing QA support, HealthHero is empowered to roll out new features and bug fixes weekly without delays. As of now, there have already been 260 successful releases of web apps and API solutions.

It is also worth noting that our QA engineer is also involved in support activities. Thanks to his efforts, waiting time has been reduced by 70%, and clients now receive prompt assistance with their issues.

Services provided

Web Testing

At first, the DeviQA QA engineer manually tested the PWA framework and spotted more than 80 issues at the early stage of software development. Over time, his testing efforts were redirected towards another web product. This resulted in another 70+ identified issues.

API Testing

Our QA engineer primarily performs testing activities using the internal API. This approach enhances confidence in the product's quality, allows for the detection of back-end-related issues, and enables the testing of numerous scenarios that cannot be tested via the UI.

Dedicated QA Engineer

The dedicated QA engineer provided by Devico has brought great value to the project by thoroughly testing the API and web applications. His engagement lets the team identify and fix bugs in the early phases of development, which results in a more stable and reliable product. With rich expertise in testing new functionality, he ensures the product functions as intended, mitigating the emergence of new issues and maintaining high quality. Additionally, our QA engineer enhances client satisfaction by offering support and addressing technical inquiries, issues, and feature requests from Healthhero’s clients.

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